Bamoer Return And Refund Policy

Thank you for shopping at Bamoer! We take great pride in the quality of our jewelry and want you to love every piece you receive. If for any reason you are not completely satisfied, we’re here to help.

1. Return & Exchange Window

You may request a return or exchange within30 daysfrom the date you receive your order.

2. Conditions for Return or Exchange

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be unworn, unused, and in their original condition.
  • All original packaging, tags, certificates, and accessories must be intact and included.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Customized or personalized items (e.g., engraved jewelry), unless they arrive damaged or defective.
  • Opened or used earrings (or other pierced jewelry), unless they have a confirmed quality issue.

4. How to Initiate a Return or Exchange

Please follow these steps to process your return:

  1. Contact us via email at bamoer@bamoer.com with your order number and the reason for return/exchange.
  2. Wait for our confirmation. We will provide you with a Return Merchandise Authorization (RMA) and the correct return address. Please do not send items back before receiving our authorization.
  3. Pack your items securely and ship them to the address we provide.

5. Shipping Costs for Returns

  • Quality-related issues (e.g., manufacturing defects, damage upon arrival, incorrect item sent): We will cover the full shipping cost for the return and replacement. We will either provide a prepaid shipping label or reimburse your reasonable shipping costs upon receipt of proof.
  • Non-quality-related issues (e.g., change of mind, doesn’t fit preference): Return shipping costs are the responsibility of the buyer. Please note that the original shipping fee (if any) is non-refundable in these cases.

6. Refund Processing

Once we receive and inspect your returned item, we will send you an email confirmation.

  • If your return is approved, a refund will be automatically issued to your original payment method within 5–7 business days.
  • Please note that banks or payment platforms may take additional time to process the credit to your account.

7. Contact Us

If you have any questions about our return policy or need assistance with your order, please don't hesitate to reach out:

  • Email: bamoer@bamoer.com

We’re always happy to help!