Shipping Policy
Thank you for choosing Bamoer! We are committed to delivering your jewelry safely and efficiently. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
- Orders placed on business days (Monday to Friday) will be processed and shipped within 24 hours.
- Orders placed on weekends or public holidays will be processed and shipped within 48 hours.
- Processing time is calculated from the moment you receive your order confirmation email.
2. Shipping Methods & Costs
- We ship all orders via air freight to ensure fast delivery.
- Free Shipping: Orders totaling $49.00 USD or more qualify for free shipping.
- Flat Rate: For orders under $49.00 USD, a flat shipping fee of **$6.00 USD** applies per order.
3. Delivery Areas & Estimated Delivery Time
- We ship worldwide under normal circumstances.
- Estimated Delivery Time: Most orders will arrive within 7–12 business days after dispatch.
- Special Note for Russia: Due to our local warehouse in Russia, orders shipped to Russian addresses typically arrive faster than the standard estimate.
- Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, customs policy changes, pandemics) that cause shipping delays or suspensions, we will notify you via email. Please keep an eye on your inbox.
4. Order Tracking
- Recommendation: We suggest creating an account when you place your order. This allows you to track real-time logistics information under "My Orders" at any time.
- No Account? No Problem! After your order is dispatched, we will send a shipping confirmation email to the address you provided. This email will include your tracking number and a tracking link for you to monitor your package status.
5. Customs Duties & Import Taxes
- We care about your shopping experience. All customs duties and import taxes for your destination country will be covered by Bamoer. You will not be charged any additional fees upon delivery. (This policy applies to standard personal-use packages. Commercial or special declaration cases may be subject to exceptions.)
6. Shipping Address & Liability
- Please double-check your shipping address before submitting your order. Ensure all details (name, phone number, street address, and postal code) are complete and accurate.
- Bamoer is not responsible for lost or returned packages caused by incorrect or incomplete shipping addresses provided by the customer. Any additional shipping fees incurred due to address errors will be borne by the buyer.
- For orders that have not yet been shipped: If you find an address error, please modify it on your order page or contact our online customer service immediately. Once the package has been dispatched, the address cannot be changed.
7. Contact Us
If you have any questions about our shipping policy or encounter issues with your delivery, please feel free to reach out:
- Email: [Your Customer Service Email]
- Live Chat: Available via the chat window at the bottom right corner of our website (during business hours).